Additional Support Services

Symatrix offers a number of additional support and ad-hoc services that we provide to our clients at preferential rates. These include:

Service Request Management
For our application support clients we offer the option for Symatrix to manage any service request logged with Oracle on your behalf. Our longstanding partnership with Oracle and our technical accreditation enables us to shorten the length of time taken to resolve issues, by allowing an applications expert dialogue to take place. Symatrix will also complement Oracle’s support skill set with our intimate knowledge of your organisation’s individual implementation and configuration.

Patch Level Management
Symatrix can provide a monthly update of the latest patching requirements, tailored specifically to your organisation’s Oracle implementation. In addition to this, urgent emails detailing any emergency patches will also be sent out on an as-required basis.

With this service, we take away the burden and any associated concerns with patch management. We only apply the patches that are required by your configuration and we advise you on forthcoming patches and Oracle’s release strategy.

Ad-Hoc Services
We offer all of our service centre customers preferential rates on our consulting services around the following areas:

Year end preparation
Change controls
Applications development
Functional configuration
Training
Documentation
Holiday cover
High level on-site skills to supplement client’s in-house skills
Data migration
Major system upgrades
Database instance refreshes
Technical development work
Database patching
Module/technology stack upgrades

For more information about any of these support services, please contact John Brownhill on +44 (0)1372 860 740 or email him at john.brownhill@symatrix.com