Application Support

Oracle HRMS is not like your standard IT application. It reaches into every part of your business, it is aligned to your specific processes, and its users can range from the expert HR manager to the novice self-service employee. As such, when it comes to support, you need more than your standard technical helpdesk.

Telephone & Remote Support
Our telephone support service is the first point of call for our customers when they need help, whether this be to report a system issue or to merely obtain advice on a ‘how to’ question. The team at Symatrix are highly skilled in every aspect of Oracle HRMS and can help you in solving problems, utilising new capabilities or extending current applications.

We have in place full remote access capabilities, as such, if we cannot replicate your issue, we can securely access your system and see what you can see, making problem resolution both quick and effective.

Continuous Knowledge Transfer
Effective support is more than just solving problems; it is about helping our clients to continually increase the value they are getting from their HRMS. At Symatrix, we do this by making ‘knowledge transfer’ core to our support service. We don’t just fix problems for our clients; we explain why things work in certain ways, how we have fixed a particular issue and what options are available to users to achieve what they want to do.

Pro-Active Partner
We also believe that true support is not just a re-active service but also a pro-active one. This is why we analyse the types of support questions we are receiving and pro-actively address identified skill gaps by providing regular ‘How To Guides’. We take the time to provide feedback to our clients and where appropriate, recommend specific training paths.

We invite you to put our service centre team to the test and take us up on our Free Service Centre Trial.

If you would like to discuss how we would support your Oracle HRMS application, please contact Chris Brooks on 0844 800 4033 or email Chris at chris.brooks@symatrix.com