At Symatrix, we combine a deep understanding of HR with the highest level of expertise in the complete Oracle HCM suite to provide our clients with an unrivalled level of personalised support.
Since our formation in 1999, we have built the largest dedicated Oracle HRMS support team in the UK. This team provides a comprehensive range of services including functional support, technical support, database administration, hosting and managed services.
Focus - we only focus on Oracle HCM, no other HRMS platforms; this means every time you call you are immediately connected to an expert in your solution.
Intimacy - we take the time to understand your deployment and what is unique about you; this enables us to provide truly personalised service and act as part of your virtual team.
Pro-Active - we do not believe in just being there when things go wrong; we constantly help our clients to prevent issues and maximise their investment through pro-active system monitoring, regular service reviews and continuous knowledge transfer.
Professional - collectively the systems we support manage in excess of 300,000 employees. We provide exceptional support on this scale by having defined SLAs, operating against ITIL best practice and maintaining an unprecedented ratio of 1 support specialist per 1.5 clients.
"I have worked with the Symatrix support for over 3 years and think of them as an extension of my team. They are extremely knowledgeable about Oracle HRMS and they are always willing to go the extra mile to ensure any problems I have with our system are dealt with quickly, accurately and in a very friendly manner. Over the years, they have also provided advice and guidance as to how the solution could be improved to adapt to our changing business requirements. They have enabled me to get on with my day job secure in the knowledge that if I have an issue I have an expedient expert at the end of the phone. They are my shining stars and my job would be all the more difficult without them."
T. Foster Payroll & Rewards Manager. Large high street retailer.
If you would like to discuss the support, hosting and managed services that we offer, please contact Chris Brooks on +44 (0) 1372 860 740 or email Chris at firstname.lastname@example.org