SYMATRIX IN ACTION
For nearly 100 years, Hallmark Cards, has helped people to show they care and to build their relationships. Hallmark helps them to express their thoughts and feelings and to celebrate major events in people's lives from simple birthdays to major occasions. They are best known for being the global leader in greeting cards and gift presentation and have more recently entered the e-card and personalised card markets as well.
Hallmark were moving away from a legacy HR solution and wanted to deploy an integrated HR and Payroll solution that not only met their needs, but could optimise and improve their HR processes.
Hallmark selected Oracle HRMS as their integrated HR and Payroll system and
chose Symatrix as their implementation partner based on Symatrix’s in-depth
knowledge of Oracle and their extensive experience of implementing HR
systems.
This project was undertaken utilising the Simply approach whereby a
pre-packed version of Oracle HRMS was used to fast-track the deployment of
a solution for Hallmark. Based on Oracle’s and Symatrix’s experience of HR
processes and best practice, this solution met a high proportion of
Hallmark’s requirements and the Symatrix team then tailored the system to
meet the specific requirements that Hallmark had requested.
Hallmark use the Symatrix help desk service to provide end user support and
escalation of service requests with Oracle.
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