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Oracle ERP Lead/Manager

Flexible/Home/Manchester

The ERP Lead/Manager is a really exciting role, to take direct control of our newly formed ERP Managed Service workstream, workload and resource management and development of team objectives and performance.

This role is very much a “hands on” position that will require the Lead to spend approximately 70% of their time in servicing the customer on incidents, problem resolution and delivery of change. Approximately 30% of time will be spent managing and developing the team. 

There is the opportunity here for the right candidate to help shape and mould the service offering, linking into our wider service offerings; process review and improvements, consulting, support, change, testing and BPO outsourced services.

Reporting into the Head of Client Services, the role will also work closely with the Service Delivery Manager and Account Director, to ensure that the customer experience exceeds expectations.

Main duties and responsibilities  

  • Managing the ERP workload for primary customer including request fulfilment, Incident Management, Problem Management and Change
  • As appropriate undertake root cause analysis of client issues raised, apply fix as necessary and manage through to resolution
  • Managing expectations with the client through change and/or issue lifecycle
  • Working with the client to identify and document business requirements
  • Designing and configuring Oracle Cloud ERP solution to meet the client’s requirements (primarily finance, projects and SCM)
  • Design the functional solution for the client and ensure best practice approaches, tools and templates are used, and manage the team to deliver high quality solutions and services.
  • Partake and / or chair bi-weekly case status review calls where required in support of the customer or Symatrix teams
  • Proactive articulation of appropriate system enhancements and process workaround solutions
  • Fully document all solutions developed
  • Supporting the client through testing activities
  • Manage the ERP team; see people management below
  • Working across the wider suite of Managed Services to ensure the best possible customer experience and value recognition
  • Helping to grow our ERP service stream
  • Assist the sales team in pre-sales activities and tender responses
  • Establish strong and effective relationships with both internal and external clients
  • Identify further sales opportunities
  • Stay up to date with the Oracle ERP roadmap, new functionality, and releases
  • Deliver knowledge transfer to clients and teams

People management

  • Line management and performance review of team
  • Set clear performance objectives and review monthly
  • Review appropriate team members performance
  • Identify any skill gaps and create development plan to address
  • Chair Team meetings
  • Co-ordinate cover for the team for early and late shifts, holidays, bank holidays and sickness absence

Person specification

Essential:

  • Excellent knowledge of the Oracle ERP suite; specifically Finance and Projects
  • Expert in multiple ERP modules
  • Has a positive/can do approach
  • Passionate about the customer experience
  • Takes ownership and accountability of the work they do
  • Ability to work across multiple clients and/or deliverables
  • Well organised and structured in approach
  • Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end 
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Excellent analytical skills
  • Excellent client/relationship management skills
  • Willingness to travel and be away from home
  • UK based

Desirable:

  • A background in Finance, with some finance qualification
  • Experience of leading a team
  • Experience of ITIL fundamentals: Incident, Problem, Change and Release Management
  • Supporting pre-sales activities
  • Experience of responding to ITT/RFPs
  • Project Management experience
  • Process improvement experience

Why Symatrix?

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years

What can we offer in return?

As well as your annual salary we also offer the following; Bonus, Group Life Cover, Pension Contribution 5%, Healthcare, Cycle to Work Scheme, 25 days holidays, 5 days holiday buy back a year and your birthday off after 2 years’ service.

This is an amazing opportunity to join an already well established and growing company, with individual growth potential and development. If you are interested in hearing more, please apply to the below email address

carlton.hill@symatrix.com

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