Oracle Application Managed Services
A growing number of large organisations are looking to tap into the benefits of managing their HCM and ERP applications in the Cloud. (For those of you who hate acronyms HCM is Human Capital Management and relates to all things Human Resources, Learning and Development, and Payroll. ERP is Enterprise Resource Planning and typically means all things Finance, Purchasing etc.). We are not big lovers of acronyms so if you spot one that isn’t explained, please drop us a line. At Symatrix, we know that moving to a cloud solution can bring great flexibility, scalability and operational efficiency to any organisation. Businesses have come to expect that the Cloud will solve their problems, improve agility and ultimately make life easier so that people can concentrate on those activities and projects that will truly move their business forward.
The stark truth though, is that organisations are disappointed by the end results and the outcomes achieved, often failing to meet what was laid out in their Business Case. The issues with ERP and HCM, in particular persist beyond implementation, and we are often called into “rescue mode” when organisations find it difficult to keep up with all that Cloud demands. These demands include the treadmill of release management with its regular testing cycles, application change as well as organisational change management, training and communication. The change in operating model cannot be underestimated, nor can the cost involved in being stuck with a purely functional rather than operational solution. This makes gaining return on investment tricky, if not impossible.
But do not fret - behind every Cloud…is Symatrix. We can help. Our unique Managed Services support you wherever you are on your Cloud journey. How do we do this? We are glad you asked. We are all about creating truly operational Finance, HR and payroll functions, with processes that deliver just what the user and the business needs and expects. Our Managed Services have been described by clients as being truly “Next Generation” by identifying and accessing the many benefits of running your Cloud application. From Process Review and Managed Payroll through to Testing as a Service, Application Support and Environment Management, our services are designed with your outcomes and return on investment in mind.
Cloud Service Offerings
Our Support Service packages are completely tailorable to suit your specific needs, helping you make the system ‘sing’ and get the most value from it. We have to admit we have completely reimagined our support services since the advent of Cloud and are intensely proud of what we have to offer.
We hope that your Oracle delivery project was a huge success, but we know that ongoing improvement and enhancements are a way of life with Cloud.
Environment and Release Management
Management of environments and releases in the Cloud has become an unexpected burden for all enterprise Cloud applications. Oracle is no different and requires careful planning and management.
This service was a bit of a no-brainer for us. Management of environments and releases in the Cloud has become an unexpected burden for all enterprise Cloud applications.
Testing as a Service
Many Cloud customers underestimate the ongoing testing required in the Cloud. To really achieve the benefits you intended and to make your Oracle application run smoothly, testing application updates and patches thoroughly is crucial.
Training as a Service
It’s normal for users to pick up bad habits or forget rarely used, but useful, parts of a solution. Our tailored training services focus on helping your teams get the very best out of the Oracle application.
Loxam awarded the contract to Symatrix as Loxam saw the Symatrix team as people that they could work with collaboratively, experts in their field and a safe pair of hands to help Loxam to achieve their objective of a first class Oracle HCM Cloud application.
As well as the on time and on budget implementation we also provided functional support to backfill internal resource who had been taken from supporting Asia to be involved in the UK project.
Get in touch
Want to find out more? Get in touch and discover what Symatrix could do for your business. We’d love to chat.