What We Do
Deliver an Exceptional Service with Outstanding People for all Clients Looking for HR & Payroll Solutions Whether Large or Small
Symatrix enable our clients to create a competitive advantage with their talented people. We partner with our clients to enable the deployment of best practice human resources and payroll processes underpinned by industry leading HCM solutions, using Oracle and Salesforce Cloud solutions
Our knowledge and experience of HR, recruitment, talent, performance, learning management and payroll services has been developed over many years and many projects. We are able to support and provide unique, payroll services to our clients as we are the only company in the UK who have developed a BPO Managed Payroll Service using either Oracle or XCD (using Salesforce Cloud) software applications. A fundamental key to our success is that our BPO Managed Payroll Service is embedded into your organisation, interacting with your business rather than an external 3rd party who simply receives payroll data to process and then return the results back to you.
We are with you for your whole Cloud journey, from implementation to business as usual operations, ensuring that you are continually maximising the benefit you can achieve through your Cloud investment.
The success of Symatrix is down to our people, HCM expertise and our skills built up over 18 years since our formation. Our sole focus has been, and will continue to be, delivering an exceptional service with outstanding people for all clients looking for HR & Payroll solutions whether large or small.
All the Symatrix services are delivered from the UK, nothing is off-shored. We recognise the importance of data security, which is why we are both ISO27001 and BACs accredited.
Everything we do at Symatrix flows from three key principles – Understanding, Simplification and Partnership – all underpinned by our ‘SIMPLY’ philosophy.
We call it the Symatrix USP.
We know that a deep understanding of your business and your people is fundamental to optimising the value we aim to deliver through your investment in Oracle HCM.
That’s why our first priority on every project is to take an in-depth look at your business, your HCM strategy and your specific HCM needs.
Only then will our expert team utilise their years of operational HR management experience and peerless knowledge of Oracle HCM solutions to determine what combination of applications and services will optimise the value of your HCM solution.
Simplification and standardisation are fundamental to maximising value from your Cloud investment.
By embracing Cloud you’re embarking on an ever-evolving journey of solution improvement - but to realise its full potential, you need to develop it on strong foundations.
Symatrix has experience of delivering over 500 Oracle HCM projects where we have leveraged the standard functionality in Oracle, championed simplification and delivered real business benefits.
We call this our ‘SIMPLY’ approach and it enables us to minimise both the time and risk of deployment while ensuring you maximise value from your investment.
We strive to create effective working partnerships with all our clients - flexing our approach to ensure the range of services we provide fits perfectly in every case.
For organisations with in-house expertise, we provide an additional injection of knowledge as and when required. For those looking for more comprehensive support, we can fully manage applications as well as offering additional outsourced services.
The partnership extends to optimising user adoption, critical to the successful deployment of any enterprise application. We recognise that this requires effective training so every project we run will deliver your users and super-users with all the knowledge and capability they need to manage the solution in tune with the ever-changing needs of your business.
Chris Brooks, Managing Director
Chris has 20 years’ experience in the software and services sector, 18 of which have been HCM focused. He joined Symatrix in 2008 and has held various sales and operational positions including Head of Managed Services and Sales Director before becoming Managing Director in 2018.
Prior to Symatrix Chris managed a sales team at Snowdrop Systems, led an award winning team of customer support sales executives at Hewlett Packard and was part of the Cap Gemini team responsible for the smooth transition of services during the British Steel IT outsourcing project.
Paul Gillott, Chairman
Paul has over 30 years’ experience in the IT industry in which he has helped develop many successful businesses including being part of the management team that brought PC World to market.
Paul founded Symatrix in 1999 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. Over the past decade Paul is proud to have built a highly skilled team at Symatrix, which is now the largest dedicated Oracle HCM practice in the UK.
Andrew Manley, Non-Executive Director
Andrew joined the board in 2010. Previously he had twenty nine years with Shell International where he led the worldwide integration of Shells IT and back office operations into the single largest instance of SAP. This gives him unique insight into how Symatrix can differentiate themselves within a competitive technology market.
Andrew joined the Ministry of Defence in 2010 as Commercial Director and latterly as Chief Executive of the Defence Infrastructure Organisation. Andrew now works as an independent consultant and non-executive director.
Nick Pike, Director
Nick joined Symatrix as an Executive Director in 2007 following seven years as a Non-Executive Director. Nick was previously Managing Director of Rose Bowl plc and Hampshire Cricket Ltd where he still holds a Non-Executive role. He also holds a similar position for an independent lease finance business.
Prior to this Nick was a Vice President at Dell and was an integral part of the Executive Team fulfilling roles such as Managing Director Central Europe, UK Managing Director and Head of Global Business. Prior to Dell, Nick worked for The Xerox Corporation where he held various sales and central marketing management positions.
Nick brings extensive experience of directing businesses to Symatrix. He offers strategic guidance on long term business planning, managing growth and new business stream development.
We know that HR is a people business and that to make HCM solutions work, those responsible for advice and deployment must understand both the technology and the wider HR context in which the solutions are being used.
Our in-house team of over 70 consultants, trainers, testers, project managers and outsourcing experts has that understanding.
- Average 6 years with Symatrix
- Average 12 years Oracle HCM experience
- Experience in all HCM Cloud modules
- Team includes CIPD and CIPP qualified people
- Over 50% worked in HR, talent, recruitment or payroll before Oracle specialisation
- Involved in testing HCM Cloud pre-launch
- All Oracle HCM Cloud certified in chosen specialism
- Internal ISO 27001 auditor to ensure data security
“Symatrix has a personal approach that cuts through complexity……they never forget that HR is a people business.” Scottish Natural Heritage
Symatrix is proud of our history, since 1999 we have grown from strength to strength. This is has been reflected in our continual appearance in some of the industry’s most prestigious awards.
Three time winner of Oracle's Specialised Partner of the Year Award 2015, 2010 and 2008
The Rewards 2018
- Finalist Payroll & HR Provider
Managed Services and Hosting Awards 2018
- Finalist Best SMB Managed Service Project
- Finalist Most Innovative Managed Service Project
The Rewards 2017
- Finalist Payroll & HR Provider
- Finalist Service Provider Team
- Finalist 2017
UKOUG Partner of the Year Awards 2016/17
- UKOUG Oracle Cloud Applications Partner of the Year
- UKOUG Managed Services Partner of the Year
Payroll World Finalists 2016
- Implementation Project Award
- Payroll Team of the year, Bureau/Service Provider
- Payroll Team of the year
- Best Payroll Support Team Award
Payroll World Finalists 2015
- Best Payroll Support Team Award
- Outstanding Customer Service Award
- Payroll Provider Award
- Payroll Team Award
- Specialist Payroll Provider Award
- Best Boss Award
Payroll World Finalists 2014
- Payroll Team Award – Bureau / Service Provider
- Specialist Payroll Service Provider
Security and Certifications
Information is a business’s most valuable asset, no more so when an organisation is dealing with information on behalf of another business. Being able to offer the assurance of an independent certification around data management and protection is now a must for all service-based businesses.
The ISO27001 accreditation assures you that we:
- Have defined and implemented effective information security processes
- Are constantly focused on the improvement of such processes
- Take known and emerging cyber security threats very seriously indeed and proactively guard against such threats
- Are 100% committed to maximising efficiency within your organisation while also protecting against errors, fraud and reputational damage
- Deliver systems and ways of working that can be trusted
- Can deliver ISO 27001-compliant solutions globally and in countries where compliance is a legal requirement.
Why is ISO27001 important?
To receive this accreditation Symatrix had to completely review and enhance all our procedures around working with data. Our reporting, filing, security standards and day to day management of information had to be boosted.
In order for us to maintain our ISO27001 certificate we must uphold these higher standards and commit to training each new team member and continually improving our procedures. All of this means you can be assured that your data is being handled in the most protected and efficient manor.
Oracle Platinum Partner
The Oracle Partner Network (OPN) Cloud Program provides a system of preference for customers to identify those partners who have differentiated expertise, skills and proven differentiated expertise, skills and proven investment in Oracle Cloud Services.
Oracle Platinum partners meet a rigorous set of specialization, customer quality, revenue and go-to-market criteria. They invest heavily in educating their staff to deliver solutions that take full advantage of Oracle technology features and functions and work closely with Oracle to develop and deliver joint solutions that meet the evolving needs of our mutual customers.