Payroll Specialist (Oracle Cloud)

Hybrid – Split between Manchester and remote

The Symatrix Managed Services teams offer a range of services to our customers:

Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
Hosting and DBA Services
Business Process Outsourcing for HR Administration and Payroll Solutions
Testing as a Service

The Payroll Specialist will provide a first point of contact for specified BPO team customers by:

To be a client facing representative of the BPO team, providing exceptional customer service at all times
Providing a positive, personal, responsive, and efficient service to all our customers.
Providing the fastest route to customer resolution.
Setting clear expectations and following up on what we say.
Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly.
To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)

Main duties and responsibilities

Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence
Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties
Deal with all Customer Telephone enquiries in line with SLA
Ensure confidentiality of Customer data is maintained at-all-times
Provide scheduled Payroll reports
Support the BPO Manager in providing regular service delivery reports
Customer advisor on Payroll legislation
To work in line with all Payroll processes as per documented manuals
Document changes to Customer process and procedures
Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service
UAT of any system changes
To work in line with the Symatrix ISMS
To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company
To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions.
To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Person Specification - Knowledge / Experience / Skills / Qualities

Essential:

Experience of Oracle HR and Payroll (E-Business or Cloud)
UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days)
A positive “can do” approach
Proven experience of UK Payroll administration
Commitment to delivering the highest standards of Customer care.
Ability to work in a fast moving, dynamic environment
Proven ability to build and maintain strong relationships with Customer peers
Excellent personal communication skills
Good Telephone manner
Good interpersonal skills
Strong Team player
Good problem-solving skills
Detailed knowledge of UK Payroll legislation
Knowledge of Data Protection and Information Security regulations.

Desirable

Experience of Oracle HRMS implementation/ project experience
Experience of Oracle HR
Experience of systems support
Experience of a help or service desk
Experience of working for an outsource provider.
Experience of large Payrolls
Experience of reporting tools
Detailed knowledge of UK HR legislation
Knowledge of International Payroll legislation
Experience of working in a team when a new HR & Payroll solution has been implemented
Experience of working in a fully managed Payroll environment
CIPP or CIPD qualified.

Why Symatrix?

At Symatrix, an IBM company, our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide

Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premises expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

We are delighted to be able to say that we’re an ISO27001, Bacs and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years

What can we offer in return?

As well as your Salary, we also provided the following; Bonus, group Life Cover, Pension Contribution, Healthcare, cycle-to-work scheme, 25 days holidays, 5 days holiday buy-back a year and your birthday off afternoon 2 years’ service.

If you are interested then please send your application to our Talent Acquisition Specialist carlton.hill@symatrix.com

Symatrix is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Symatrix will be the hiring entity. By proceeding with this application, you understand that Symatrix will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/careers/us-en/privacy-policy/