Loxam

The Company

Loxam is the European and Middle Eastern market leader for powered access rental. The equipment that Loxam provides enables users to work safely, productively and comfortably at height, whatever the application. They operate from depots in Bahrain, Belgium, France, Kuwait, Oman, Qatar, Saudi Arabia, the UK and the United Arab Emirates where they manage a fleet of over 21,000 access platform units.

Loxam pride themselves on delivering excellent Service to their customers through providing a safe, highly reliable and diverse fleet from a widespread depot network with the expertise of an industry leader.

It’s market position is founded on three key principles: industry-leading equipment maintenance and technical support; a commitment to meeting their customers’ expectations and hiring, developing and retaining excellent employees at all levels.

The Challenge

Employing over 1650 staff across the globe in an extremely specialised market meant that Loxam needed a single HR system to support their business both today and in the future.

Having already implemented Oracle HCM Cloud Loxam recognised that they were not using it to its optimum and wanted to maximise their investment to ensure that their solution was able to support their guiding principal of hiring, developing and retaining excellent employees. Equally they wanted to ensure that they could manage the costs of supporting and enhancing their implementation over the year.

It was at this point that they appointed a third party consultant to look to the market to review the options for a trusted partner that was able to work collaboratively with Loxam to enhance their current implementation and also advise and guide on future improvements.

The partner that they were looking for also had to be able to offer on-going support and be proactive in their approach.

The Solution

Following a competitive market review Loxam awarded the contract to Symatrix. The reason for doing so was cemented by the fact that Loxam saw the Symatrix team as people that they could work with collaboratively, experts in their field and a safe pair of hands to help Loxam to achieve their objective of a first class Oracle HCM Cloud application.

Now into the second year of the relationship Symatrix is their ‘go to’ in terms of managing their Oracle HCM Cloud solution, as well as providing issue resolution. Loxam and Symatrix work closely together having weekly and monthly reviews to ensure that their HR system continues to support the global business. As a team they now have clear robust processes to actively deploy the enhancements to further improve and support their HCM investment.

Additionally, by working together as a team they are able to ensure that the clear processes are followed across their internal HR function, through to IT and subsequently to Symatrix, meaning that they can forecast any changes required and achieve cost containment.

Gareth Lloyd, CIO, at Loxam commented, “Our business is underpinned by our talent and so it is critical that we are able to use our systems to support our HR team in achieving their strategic HR plans. Technology, however, is not the enabler if it is not implemented to its maximum capability, therefore it is important to us to work with a partner who truly understands HR and therefore enhances the systems to support this aim. Symatrix has been instrumental in helping us to achieve our goals and we continue to enjoy a fantastic relationship with them.”

Chris Brooks, Managing Director at Symatrix adds, “We are delighted that Loxam see us as an extension of their own team and we constantly strive to add value by looking at their systems to advise how their investment can be further enhanced and improved. We’re dedicated to HR and many of our team have been HR practitioners before joining Symatrix. It is important to us that technology, coupled with expertise, can be the foundation to
supporting the business goals.”