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The Challenge

SMMT is the voice of the UK motor industry, supporting and promoting its members’
interests, at home and abroad, to government, stakeholders and the media. They had
already implemented a single HR & Payroll solution using the XCD application based on the
Salesforce platform. Their challenge was to reduce the amount of administration required
to ensure that the payroll was run on time, was accurate and they were up to date with any
new legislation.

The Solution

SMMT was introduced to Symatrix as the XCD partner who provide a Business Process
Outsourcing (BPO) Managed Payroll Service, effectively becoming the SMMT Payroll Team.
Symatrix deliver this Service via our CIPP qualified BPO specialists from our Manchester
Service Centre. This includes the provision of a Payroll Helpdesk with a dedicated phone
line, which SMMT employees can call with queries. Symatrix’ proactive service also informs
employees of any upcoming changes in tax codes. The Service also includes advice and
guidance to SMMT HR of any upcoming legislative changes and liaising with third party

Symatrix provided a set of process maps and held a workshop to understand the
configuration and associated rules of the SMMT payrolls. A customer operating manual
was produced clearly defining what was included / excluded within the Service, when tasks
would be done and who was responsible to do it.

“The team at Symatrix were amazing and we truly see them as an extension of our HR
team. They are excellent. They are approachable and very knowledgeable so we really
see this as a partnership. From the very first time we met Symatrix I was inspired with
confidence that Symatrix were the people who we could put our trust in to carry out the
important role of being our payroll team. They have very strong project management,
which meant that we received a clear and concise user manual, knowledge transfer was
easy, they set the scenarios and the project was delivered on time, to plan and there were
no surprises at all. Their communication is second to none.” Katie Milbourn – Head of HR
Symatrix now deliver three payrolls accurately and on time each period with a reconciliation
pack with summaries and rationale of where and why payroll has gone beyond the agreed
parameters. This provides complete transparency of the payroll process including all checks,
balances and approvals. This enables Symatrix to commit to a number of high service levels
agreements (SLAs) around accuracy, responsiveness and timeliness.

A monthly service delivery review is held to ensure that Symatrix is delivering to the agreed
SLAs and all parties continue to be delighted with the service.
As is a standard part of the service, Symatrix manage the testing activities on all payroll
releases of the XCD software, including updates for the tax year end.

The Results

SMMT has seen a significant drop in the amount of administration required to ensure their
employees are paid accurately and on time. They are confident that they have partnered
with an organisation that truly understands payroll. With the experience of running payrolls
for multiple clients, across a range of industries, Symatrix has the knowledge to offer advice
and guidance when required. Concern over keeping abreast of changes to legislation has
been removed due to the proactive service delivered by Symatrix, informing SMMT of any
upcoming changes before they come into effect. In summary, SMMT now feels it has a ‘safe
pair of hands’ running their payroll.

Chris Brooks, Managing Director at Symatrix adds, “We are delighted that SMMT see us as
an extension of their own team. Everyone we have met at SMMT works collaboratively with
us to enable us to ensure that we deliver a first class service, and making sure that we pay
their people on time and accurately.”

Get in touch

Want to find out more? Get in touch and discover what Symatrix could do for your business. We’d love to chat.