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Marriott International, Inc. is a leading worldwide hospitality company. Today, the company has nearly 3,700 properties and 17 brands in 73 countries and territories worldwide. In the UK and Ireland there are approximately 10,000 employees working at 69 Marriott venues, including 12 Hotel & Country Clubs.

The Challenge
When Marriott UK was sold by Whitbread plc, it was forced to separate its IT infrastructure from the Whitbread parent company. Marriott UK had a one-year transitional services agreement with Whitbread, so at the end of 12 months Marriott UK had to be completely separated. There was a huge task ahead in planning the separation, rebuilding the IT infrastructure, and launching a new HR and payroll application for approximately 10,000 employees.

The Solution

Marriott UK wanted its new HR and payroll system to be as ‘vanilla’ as possible to save time, complexity and cost. And that’s what Symatrix delivered: a 99% vanilla version of the best-in-class Oracle HCM (Human Capital Management) solution, with virtually no customisation required.

The system meets the exact needs of Marriott UK. It gives them fast, easy access to a single merged HR and payroll database, it runs a complex payroll and it provides maximum flexibility and scalability to meet new requirements.

From a global perspective, the system also interfaces with Marriott’s general ledger while providing a model that is suitable for implementations elsewhere. Symatrix was instrumental in helping Marriott UK meet arguably the most critical business deadline it had ever faced. As a result, Marriott UK now enjoys improved cost transparency and improved HR processes and efficiencies.


“Symatrix was very good at helping me drive the project through. There are countless examples of Symatrix introducing pragmatic solutions and best practice that contributed to the project’s success.”

Karim Rasched, Director of Shared Services, Europe, Marriott Hotels International

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